Claim Category
-
Old Age Security (JHT) -
Death Security -
Employment Injury Security -
Pension Guarantee -
Unemployment Benefit
Claim Submission Criteria
a Retirement Age of 56 years old
b Retirement Age according to the Company's Collective Labor Agreement (CLA)
c Employee Agreement for a Specific Period (PKWT)
d Job Loss for Non-Wage Recipient Workers (BPU)
e Resignation
f Termination of Employment (PHK)
g Leaving Indonesian territory forever
h Permanent total disability
i Passing away
j Partial Claim of 10% of Old Age Security (JHT)
k Partial Claim of 30% of Old Age Security (JHT)
Options of Claim Submission Method:
JHT Claim Submission Procedure
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Informations
Claim Requirements Documents
Participants with inactive status can submit claims by attaching the following documents:
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- Evidence of termination of employment in the form of (select one):
- Receipt of report on termination of employment from the agency that carries out government affairs in the manpower sector,
- Report on termination of employment from the employer to the agency that carries out government affairs in the manpower sector,
- Notice of termination of employment from the employer and a statement not refusing the termination of employment from the worker,
- Collective Labor Agreement signed by the employer and worker/labor,
- Excerpts or decisions of the industrial relations court.
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
Note: Partial withdrawals of Old-Age Security have the potential to cause progressive tax on the next withdrawals of Old-Age Security if the period between the withdrawals is more than 2 years.
- BPJS Ketenagakerjaan Participant Card
- Passport or other proof of identity
- Statement letter stating that he/she is no longer working in Indonesia
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Certificate from the examining doctor and/or advisory doctor stating the permanent total disability
- Residential Identity Card (KTP) or other proof of identity
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Death certificate from a doctor or authorized official or notarial deed of death
- Certificate of heirs from the competent authority or letter of determination of heirs from the court or certificate of heirs from the representative office of the Participant’s country of origin
- KTP or Passport (Foreign heirs) or other proof of identity from the heirs / testator / guardian
- Child's birth certificate (especially for Indonesian heirs)
- Information on child guardianship from the Religious Court or District Court (especially the heirs are guardians and children of Indonesian citizens)
- Will (especially if paid to the testator)
- Certificate of mental disorder from the health agency (especially if Old-Age Security is given to the Guardian)
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- TIN (for participants with a balance of more than 50 million or participants who have submitted a partial claim)
Note: Partial withdrawals of Old-Age Security have the potential to cause progressive tax on the next withdrawals of Old-Age Security if the period between the withdrawals is more than 2 years.
- BPJS Ketenagakerjaan Participant Card
- Residential Identity Card (KTP) or other proof of identity
- Banking documents based on the following designations:
- Housing Credit Advance Payment: Photocopy of housing credit agreement and photocopy of standing instruction (Customer's order letter to the BANK)
- Installment payments or housing credit installments: Photocopy of housing credit agreement, Certificate of Debit Balance containing the remaining principal amount of the loan within a certain period and photocopy of standing instruction (Customer's order letter to the BANK)
- Repayment of the remaining amount of housing credit: Photocopy of housing credit agreement, housing credit repayment form, Certificate of Debit Balance containing the remaining principal amount of the loan within a certain period and photocopy of standing instruction (Customer's order letter to the BANK)
Tax Rate Terms
JHT will be subject to final PPh 21 of:
- 0% of gross income up to IDR 50,000,000
- 5% of gross income above IDR 50,000,000,
If JHT is paid in the third year and subsequent years, JHT will be subject to PPh 21 progressive rates Article 17 paragraph (1) letter a of the Income Tax Law.
| Withdraw Funds | Tax Rate | |
|---|---|---|
| With TIN | Without TIN | |
| Rp1.000.000 - Rp50.000.000 | 5% | 6% |
| Rp50.000.000 - Rp250.000.000 | 15% | 18% |
| Rp250.000.000 - Rp500.000.000 | 25% | 30% |
| Diatas Rp500.000.001 | 30% | 36% |
Death Security (JKM) Claim Submission Procedure
A JKM claim can be submitted by the heirs of the deceased participant by visiting the nearest branch office with the required requirements or documents
Claim Documents
- Social Security Agency for Employment participant card
- Copy of E-KTP of the worker and his/her heirs
- Death certificate
- Copy of Family Card
- Certificate of heir from the authorized official
- Marriage Book (if the heir is the participant's spouse)
- Other supporting documents if needed
JKM Claim Submission Procedure
- Law of the Republic of Indonesia Number: 24 of 2011 on the Social Security Agency (State Gazette of the Republic of Indonesia of 2011 Number 116 Supplement to the State Gazette Number 5256)
- Government Regulation of the Republic of Indonesia Number 44 of 2015 on the Implementation of the Employment Injury Security and Death Security Program
- Social Security Agency for Employment participant card
- Copy of Family Card
- Copy of E-KTP of the worker and his/her heirs
- Death certificate
- Certificate of heir from the authorized official
- Marriage Book (if the heir is the participant's spouse)
- Saving book
- TIN (Balance more than 50 Million Rupiah)
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
- Undang-Undang Republik Indonesia Nomor : 24 Tahun 2011 tentang Badan Penyelenggara Jaminan Sosial (Lembaran negara Republik Indonesia Tahun 2011 Nomor 116 Tambahan Lembaran Negara Nomor 5256)
- Peraturan Pemerintah Republik Indonesia Nomor 46 Tahun 2015 tentang Penyelenggaraan Program Jaminan Hari Tua
- BPJS Employment Participant Card
- Family Card of the Worker
- E-KTP
- Work Reference Certificate
- Savings Book
- TIN (above IDR 50.000.000)
- Buka website www.bpjsketenagakerjaan.go.id/tracking
- Masukkan nomor KPJ
- Klik Informasi Status Klaim
- Law of the Republic of Indonesia Number: 24 of 2011 on the Social Security Agency (State Gazette of the Republic of Indonesia of 2011 Number 116 Supplement to the State Gazette Number 5256)
- Government Regulation of the Republic of Indonesia Number 46 of 2015 on the Implementation of the Old Age Security Program
- Social Security Agency for Employment participant card
- Family card
- E-KTP
- Work reference
- Saving book
- TIN (Balance more than 50 Million Rupiah)
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
JKK Claim Submission Procedure
JKK Claim can be submitted via:
a Branch Office
b Collaborating Hospitals/Clinics for Work Accidents
The following is additional information regarding the Claim Submission Method, namely:
Claim Documents
- BPJAMSOSTEK participant card
- Electronic Identity Card (E-KTP)
- Occupational Accident Chronology
- Attendance list of the participants who has an occupational accident
- Stage I form (submitted to branch office or PLKK maximum of 2x24 hours)
- Stage II Form
- A certificate issued by a doctor who examines/treats the worker and/or by an advisory doctor (Form 3b KK3);
- Transportation fee receipts;
- Receipt of medical and/or treatment costs, if the health service facility used is not a collaborating health facility
- Other supporting documents if needed.
Scholarships for children of participants are given if a participant has an occupational accident resulting in death or permanent total disability, namely:
- Scholarship Form
- Certificate from School or University stating that the child is a student of the school or university
- Child's E-KTP or Student Card
- Birth certificate
- Other supporting documents if needed
JKK Claim Submission Procedure
- Law of the Republic of Indonesia Number: 24 of 2011 on the Social Security Agency (State Gazette of the Republic of Indonesia of 2011 Number 116 Supplement to the State Gazette Number 5256);
- Government Regulation of the Republic of Indonesia Number 44 of 2015 on the Implementation of the Employment Injury Security and Death Security Program
- Form 3 (Accident Report Stage I)
- Form 3a (Accident Report Stage II)
- Form 3b (Accident Report Stage III)
- Social Security Agency for Employment card
- E-KTP
- Occupational Accident Chronology + Copy of E-KTP of 2 witnesses
- Police report in case of a traffic accident
- Receipt of Medical and/or Treatment Costs
- Order for work outside the office / overtime (if the accident occurs outside of working hours)
- Copy of attendance list (if the accident occurs during working hours)
- Saving book
- TIN (balance more than 50 million)
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
7 working days after the file is approved
Call center 175
Facebook: BPJS Ketenagakerjaan
Twitter: BPJSTKinfo
- Law of the Republic of Indonesia Number: 24 of 2011 on the Social Security Agency (State Gazette of the Republic of Indonesia of 2011 Number 116 Supplement to the State Gazette Number 5256);
- Government Regulation of the Republic of Indonesia Number 44 of 2015 on the Implementation of the Employment Injury Security and Death Security Program
- Form 3 (Accident Report Stage I)
- Form 3a (Accident Report Stage II)
- Form 3b (Accident Report Stage III)
- Social Security Agency for Employment card
- E-KTP
- Occupational Accident Chronology + Copy of E-KTP of 2 witnesses
- Police report in case of a traffic accident
- Receipt of Medical and/or Treatment Costs
- Order for work outside the office / overtime (if the accident occurs outside of working hours)
- Copy of attendance list (if the accident occurs during working hours)
- Saving book
- TIN (balance more than 50 million)
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
7 working days after the file is approved
Call center 175
Facebook: BPJS Ketenagakerjaan
Twitter: BPJSTKinfo
Claim Submission Criteria
Participants who meet the conditions can submit claims through the Claim Service at the BPJAMSOSTEK Branch Office with the following conditions for beneficiaries, including:
a Reaching Retirement Age; and
b Getting Permanent Total Disability
The submission can be made by uploading documents to the website-based or electronic claim service portal.
Claim Document
Participants who have reached their retirement age can attach a Security Pension (JP) document which is an administrative requirement needed in the process of submitting a Pension Security claim, namely as follows:
- Form 7 (JP Form)* of Social Security Agency for Employment, which has been completely filled in
- Original and photocopy of JP BPJAMSOSTEK Program Participant Card
- Original and photocopy of E-KTP
- Original and photocopy of Family Card
- Original and photocopy of Proof of Withholding of Article 21 Income Tax of Form 1721-A1 for the last month from the company
- Original and photocopy of the Savings Book in the name of the beneficiary of the Pension Security.
Note : The form can be obtained at the nearest BPJAMSOSTEK branch office or the website www.bpjsketenagakerjaan.go.id
A participant who has a permanent total disability can attach a Pension Security document which is an administrative requirement needed in the process of submitting a Pension Security claim, namely as follows:
- Form 7 (JP Form)* of Social Security Agency for Employment, which has been completely filled in
- Original and photocopy of BPJAMSOSTEK Pension Security Program Participant Card
- Original and photocopy of E-KTP
- Original and photocopy of Family Card
- Original and photocopy of Proof of Withholding of Article 21 Income Tax of Form 1721-A1 for the last month from the company
- Original and photocopy of the Savings Book in the name of the beneficiary of the Pension Security
- Original and photocopy of Doctor's Certificate who examines his/her condition or advisory doctor stating that he/she has Permanent Total Disability
- Original and copy of certificate stating that he is no longer able to work from the company, by showing the original
Note: The form can be obtained at the nearest BPJAMSOSTEK branch office or the website www.bpjsketenagakerjaan.go.id
A participant who has a permanent total disability can attach a Pension Security document which is an administrative requirement needed in the process of submitting a Pension Security claim, namely as follows:
- Form 7 (JP Form)* of Social Security Agency for Employment, which has been completely filled in
- Original and photocopy of BPJAMSOSTEK Pension Security Program Participant Card
- Original and photocopy of E-KTP
- Original and photocopy of Family Card
- Original and photocopy of Proof of Withholding of Article 21 Income Tax of Form 1721-A1 for the last month from the company
- Original and photocopy of the Savings Book in the name of the beneficiary of the Pension Security
- Original and photocopy of Death Certificate by showing the original
- Original and photocopy of Certificate of Heir in the form of a statement of heir, notarial deed or legal heir certificate from the Estate Property Bureau which is legalized by the authorized official
A participant who has a permanent total disability can attach a Pension Security document which is an administrative requirement needed in the process of submitting a Pension Security claim, namely as follows:
- Form 7 (JP Form)* of Social Security Agency for Employment, which has been completely filled in
- Original and photocopy of BPJAMSOSTEK Pension Security Program Participant Card
- Original and photocopy of E-KTP
- Original and photocopy of Family Card
- Original and photocopy of Proof of Withholding of Article 21 Income Tax of Form 1721-A1 for the last month from the company
- Original and photocopy of the Savings Book in the name of the beneficiary of the Pension Security
- Original and photocopy of Death Certificate
- Original and photocopy of Legal Heir Certificate which is legalized by the authorized official
- Original and photocopy of Child Guardian Certificate if the child is under 18 years of age from the religious or state court
- Original and photocopy of the child's guardian's E-KTP
Note: The form can be obtained at the nearest BPJAMSOSTEK branch office or the website www.bpjsketenagakerjaan.go.id
A participant who has a permanent total disability can attach a Pension Security document which is an administrative requirement needed in the process of submitting a Pension Security claim, namely as follows:
- Form 7 (JP Form)* of Social Security Agency for Employment, which has been completely filled in
- Original and photocopy of BPJAMSOSTEK Pension Security Program Participant Card
- Original and photocopy of E-KTP
- Original and photocopy of Family Card
- Original and photocopy of Proof of Withholding of Article 21 Income Tax of Form 1721-A1 for the last month from the company
- Original and photocopy of the Savings Book in the name of the beneficiary of the Pension Security
- Original and photocopy of Death Certificate
- Original and photocopy of Legal Heir Certificate which is legalized by the authorized official
Note: The form can be obtained at the nearest BPJAMSOSTEK branch office or the website www.bpjsketenagakerjaan.go.id
JP Claim Submission Procedure
- Law of the Republic of Indonesia Number: 24 of 2011 on the Social Security Agency (State Gazette of the Republic of Indonesia of 2011 Number 116 Supplement to the State Gazette Number 5256)
- Government Regulation of the Republic of Indonesia Number 46 of 2015 on the Implementation of Pension Security Program
- BPJS Employment Participant Card/li>
- Family Card
- E-KTP
- Decree on Pensions / work reference
- Savings Book
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
15 working days after the file is approved
Call center 175
Facebook: BPJS Ketenagakerjaan
Twitter: BPJSTKinfo
- Law of the Republic of Indonesia Number: 24 of 2011 on the Social Security Agency (State Gazette of the Republic of Indonesia of 2011 Number 116 Supplement to the State Gazette Number 5256)
- Government Regulation of the Republic of Indonesia Number 46 of 2015 on the Implementation of Pension Security Program
- BPJS Employment Participant Card
- Family Card
- E-KTP
- Decree on Pensions / work reference
- E-KTP
- A Medical Certificate indicating that a participant has a total permanent disability
- Savings Book
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
15 working days after the file is approved
Call center 175
Facebook: BPJS Ketenagakerjaan
Twitter: BPJSTKinfo
- Law of the Republic of Indonesia Number: 24 of 2011 on the Social Security Agency (State Gazette of the Republic of Indonesia of 2011 Number 116 Supplement to the State Gazette Number 5256)
- Government Regulation of the Republic of Indonesia Number 46 of 2015 on the Implementation of Pension Security Program
- BPJS Employment Participant Card
- Family Card of the Worker and his/her Heirs
- E-KTP of the Worker and his/her Heirs
- Decree on Pensions / work reference
- Death certificate from the authorized official
- Certificate of legal heir from the authorized official
- Savings Book
- Go to the website www.bpjsketenagakerjaan.go.id/tracking
- Enter KPJ number
- Click Claim Status Information
15 working days after the file is approved
Call center 175
Facebook: BPJS Ketenagakerjaan
Twitter: BPJSTKinfo
Criteria for JKP
aParticipants who have experienced layoffs for work relations based on indefinite work agreements or work agreements for a specific period of time (PP No. 37 of 2021, Article 19 paragraph 1
The exceptions to the termination of employment are as follows:
- resign
- permanent total disability
- pensio or
- death
b Members who have a contribution period of at least 12 months in 24 months of participation and have paid contributions for at least 6 consecutive months to BPJS Ketenagakerjaan before being laid off
c The members are willing to work again
To be able to submit JKP, member’s are required to have a SIAP KERJA account. Here is the link:
JKP Claim Procedure
Layoff Case Reporting must be done by the company. Laid-off member’s can also report their own layoffs if the company has not fulfilled its obligations to report layoff cases.
